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Policies & Procedures

Please be advised that for safety reasons, children under 12 years of age must be accompanied in the Recreation Center (including the pool area) by someone 16 years old or older.

Facility Closures & Program Cancelations

Facilities are closed on the following legal holidays:

  • New Year’s Day (close early 12/31)
  • Easter Sunday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day (shortened hours the days before and after)
  • Christmas Eve and Christmas Day

For your safety, the pool and whirlpool will be closed during thunder and lightning storms.  Facilities close due to bad weather only if the First Selectman closes town public buildings.

If Ridgefield Public Schools have a/an:

Delay: All Adult Fitness classes (land and pool) before 8:30 am are canceled.  Swim lessons before 9:30 am are canceled.  

Early Dismissal: All Adult Fitness classes (land and pool) run as scheduled. Youth programs (including Recreation Station), dance classes, and swim lessons scheduled after the early dismissal time are canceled.   

Closure Due to Weather: All Adult Fitness classes (land and pool) before 8:30 am are canceled.  Youth programs, dance classes, and swim lessons are canceled.  

The above reflects “automatic actions” that we take based on decisions by Ridgefield Public Schools.  Additional actions may be needed in response to winter weather events.  For timely information, please visit our main page at ridgefieldparksandrec.org and look for “Inclement Weather Alerts.”    

Refund Policy

Annual memberships are NOT REFUNDABLE.

Programs are refundable up to 3 weeks prior to the session start date and subject to administrative approval.  Medical absences (verified by a physician’s note) will be refunded on a prorated basis.

Transfers: may be requested up to 1 week prior to the session start date and subject to administrative approval.

Discounts: Are applied only if qualifying conditions are met at the time of registration. No retroactive discounts will be applied and discounts cannot be combined.

Note: Online convenience fees are nonrefundable. A fee of $25 will be assessed to all refunds and transfers honored.

*We make every effort to make up classes affected by weather. There are no weather related refunds. Special Events or Facility Maintenance may affect facility use or program schedules. We make every effort to provide advance notice at our facilities, on our website and via email.

Personal Training Policy

Ridgefield Parks & Recreation provides certified and highly qualified Personal Trainers for our members’ convenience.  No person shall bring their own personal trainer to any Parks and Recreation properties for training purposes, unless the trainer is hired by the Town of Ridgefield to perform such duties.  

No Idling

Ridgefield is an Anti-Idling Town.  Please remember to turn off your engine when waiting to save fuel, lives, and the environment!  Reducing emissions from idling motor vehicle engines is one of the most important air-quality issues today.  No idling is the law in Connecticut.

Pet Policy

Dogs and all other animals are prohibited from running loose or roaming free inside the Recreation Center and on the outdoor trails. All animals must be on a leash or other similar device. Animals may not be left unattended at any time nor are they allowed to be secured to any fixture or amenity, inside or outside. Patrons may not bring their pet to any class except specific animal classes like dog obedience training. Service dogs are allowed in the building with their handlers. During shelter emergencies, animals are allowed in designated areas.

ADA Grievance Policy

For the Town of Ridgefield ADA Grievance Policy, please click here.